Class Policy

By registering/enrolling/participating your child in a SPORTSWORLD童励 program/class/activity you are acknowledging that you have read and understood our polices and agree to the contents.

A. Registration, Enrollment and Student Information

B. Health and Safety

C. Guardian Responsibility

D. Outdoor Class Weather and Air Quality

E. Payment

F. Cancellation

G. Absences

H. Refunds, Credits and Withdrawal from Program

I. Photographs and Privacy

J. Cardholders (Student and Privilege Access Cards)

K. Special Cases

A. REGISTRATION, ENROLLMENT, & STUDENT INFORMATION

1. All participants are required to register a family account and enroll for courses on the SPORTSWORLD童励 registration system which will include detailed student information such as age, medical information and important contact information.
2. Guardians have responsibility to ensure their contact details are kept up to date in the event of any class changes or emergencies, as we will need to contact you.
3. You may be contacted from time to time about our upcoming events and programs with this information.
4. Guardians are responsible to ensure the course enrolment information is correct in their Online Registration System account, including correct enrolment for time, location, and payment status. If there is any issue, please contact our office for assistance in advance of your program starting.
5. Your information will not be given to any other organizations or parties without your prior consent (except in the case of medical emergency).

B. HEALTH AND SAFTEY

1. The safety of participants in all of SPORTSWORLD童励 programs is of the highest priority. Classes take place with our trained staff and programs are designed with the highest level of safety in mind.
2. HOWEVER, with participation in any sports or physical activity comes a level of risk for the participant. Students and their guardians participating in SPORTSWORLD童励 programs assume this risk.
3. Guardians have ultimate responsibility for their child’s safety. They must decide if children are in a suitable healthy condition to attend SPORTSWORLD童励 programs.
4. SPORTSWORLD童励 accepts no liability for any accidents or injuries sustained by those participating in any of our classes, programs, camps, competitions and events. Guardians assume liability for medical fees for their child arising from any injury participating in SPORTSWORLD童励 programs. SPORTSWORLD童励 recommends guardians ensure they have purchased adequate insurance for their children participating in any programs.

C. Guardian Responsibility

1. Guardians are expected to be present and responsible for their students during their participation in our programs. (Excluding Camp Programs)
2. Guardians are expected to act in accordance with SPORTSWORLD童励 sporting values and facility rules. It is expected that Guardians will not interfere with the normal operation of the class or interrupt students or coaches. The coach or instructor’s word is final.
3. Participants' guardians will be held responsible for any injuries caused (to themselves or others) by student or guardians actions including any damages to the class facilities or property.

D. Outdoor Class Weather and Air Quality

1. Classes will only be stopped for extreme or dangerous weather conditions such as high pollution (180+ AQI), electrical storms and typhoons.
2. If alternative indoor venues are not available, parents will be advised as early as possible of cancellation of classes.
3. If classes are cancelled before they commence, they will be rescheduled if possible, or a credit note for future classes will be issued.
4. If the weather necessitates sudden cancellation during a class, children will be taken inside, and an instructor will wait with them until they are collected as usual. These classes will not be rescheduled.
5. The weather policy will also include decisions made for safety regarding certain programs such as tennis (where courts become dangerous and slippery in rain).

E. Payment

1. Fees will be charged once a class enrolment is confirmed in the SPORTSWORLD童励 Online Registration System. A student's enrolment is only confirmed and complete after full payment is received and confirmed in the Online Registration System.
2. Full payment is required in within 48 hours after enrolment application is confirmed in the online system. Incomplete payment beyond 48 hours, will result in automatic cancelation by the online system without notification.
3. A student’s place is reserved and secured in a class only after：
3.1 Official online account registration and official online enrolment；
3.2 Full tuition payment is complete；
3.3 Limited class slots are provided on a first-come, first-serve basis and based on official registration, enrolment, and complete payment status in the Online Registration System.
4. It is the client's responsibility to confirm that enrolment and payment is complete by checking their family account in the Online Registration System.

F. Cancellation

1. SPORTSWORLD童励 may cancel classes due to unforeseen circumstances, such as instructor illness if a substitute coach is not available.
2. In this case The end date of the course package will be postponed.
3. SPORTSWORLD童励 will make all efforts to ensure classes go ahead including sending a substitute coaches. Students will not necessarily be notified in advance if a substitute coach is sent.

G. Student Absences

1. Group Class

1.1 If students are unable to attend the class, they should notify Tongli customer service at least 3 hours before the class starts or log in to your family account to apply leave in the system / Different Class package comes with Different Quota of Leave. If leave applied, the class fee will not be deducted. The end date of the course package will be postponed.
1.2 If all leaves are used and the student does not attend the class, the system will automatically deduct the course fee
1.3 Sick leave: If students absent due to illness or injury, please notify Tongli customer service at least one hour before the class starts and provide a valid Medical Note. The course number will not be deducted and the course package end date will be postponed accordingly / In case a student must stop attending class due to extended illnesses, notify SPORTSWORLD童励 as soon as possible. With proper medical certification it may be possible cancel enrollment and freeze your account funds to be used at a later time.

2. Private Classes (1 to 1)

2.1 If a student is unable to attend a private class, official notice must be given 48 hours in advance to be eligible for any class rescheduling opportunity. ONLY Notice by direct message sent to the SPORTSWORLD童励 official WeChat account will qualify as official notice of absence. Purchase of a full semester of classes includes not more than 3 reschedule opportunities. Purchase of 11 or more, but less than a full semester of classes includes a maximum of not more than 2 reschedule opportunities. Purchase of a block of 10 classes includes a maximum of not more than 1 reschedule opportunity. (For canceled tennis, class fees will be credited back to account rather than class rearranged)
2.2 If notice of absence is not received 48 hours before an absence, class rescheduling will not be arranged for the missed class and class fee credit will not be given.

H. Refunds, Credits and Withdrawal from Program

1. After the start of the second class/game/day of activity fees are not refundable.
2. Registration fees are 100% fully refundable if a customer cancels enrolment not less than 14 working days before an activity commences.

3. Registration fees are 80% refundable if a customer cancels enrolment 14 or less working days before an activity commences.
4. Any deposits are non-refundable.
5. Refunds must be collected within 3 months of issue, or they will be cancelled.
6. Credit Notes must be used within 6 months of issue.
7. Credits and refunds will not be issued in the case of quarantines, epidemics, or any force majeure situation.

I. Photographs and Privacy

1. SPORTSWORLD童励 reserves the right to take photographs or videos of our classes, programs and activities and the students participating.
2. These photos may be used for promotional or staff training purposes.

Boarding Camp Policy

By signing up for the SPORTSWORLD Basketball Training Camp program, you have read, understood and agreed to all the term and conditions, as well as the disclaimer.

A. How to enroll class and complete payment

B. Safety and Guardian’s responsibility

C. Refund & Credits in account

D. Photographs and Privacy

A. How to enroll class and complete payment

1. All students who need to stay in the camp must have their family and student information, including age, health and important contact information, completed in the system by their guardian.

2. It is the responsibility of the guardian to ensure that all family and student information in the system is up-to-date and valid, and that the guardian can be contacted in case of any emergency.

3. Students should complete full payment of the course fee within 48 hours after completing the online system registration, registration and verification. If the payment is not completed within 48 hours, the reserved place will be cancelled automatically without prior notice. Confirmation of successful registration shall be subject to the system payment after payment.

4. Fees include: - All training courses and props during the trip; - All accommodation expenses during the trip; - the uniforms;

- Transportation for parents and students to the meeting place in Shanghai or to the activity destination is not included; - Other personal consumption and expenses not mentioned in article 3.

5. In order to ensure the success of the registration, the guardian must confirm whether the information of the course (including date, time, place, etc.) in the family account of the registration system is correct, and whether the status of registration and payment is completed. If you find any problems, please contact our customer service department before the course starts.

6. On the premise of online registration, registration and full payment, we follow the principle of first come first served.

7. Students on the waiting list, if there is a new place, will be confirmed according to the order of registration.

8. We guarantee that all information about students and families in our systems will be kept strictly confidential. Information will not be provided to any organization or third party without the permission of the student's guardian. (Unless there is a sudden emergency, such as a medical need.)

B. Safety and Guardian’s responsibility

1. We follow the principle of safety first at all times and the accommodation holiday camp is conducted as safely as possible. It also includes training employees on safety guidelines.

2. Students and guardians who reside in holiday camps need to be aware of the general risk that any physical education course/activity/program involves a certain risk of accidental injury.

3. The guardian is ultimately responsible for the safety of the student. It is the custodian's responsibility and obligation to ensure that the student is physically fit for the courses/activities/programs of the residential vacation camp program.

4. Tong Li will do its best to ensure the personal safety of students during the camp and bear the legal responsibility for accidents caused by the lack of management. At the same time, given the students a trustee for minors, TongLi does not have legal custody, so for the students from the onset, fault, accident or force majeure caused by the students their own injury, the third person injured and related economic losses, etc., in accordance with relevant provisions of the law should not be borne by the TongLi responsibility, TongLi shall not bear.

5. Tong Li will cover the organizer's liability insurance for students attending the camp. At the same time, Tong suggested that guardians buy appropriate insurance for students.

6. During the training camp, if the trainees have any physical discomfort or other unexpected circumstances, Tongli should inform the trainees' legal guardian at the first time, and send the trainees to the doctor according to the common sense. The medical treatment and related expenses will be paid by Tong Li in advance, and the settlement will be made with the legal guardian of the student at the end of the insurance: the insurance company will be responsible for the claims that meet the insurance terms, and the insurance compensation will be collected by the legal guardian of the student; If the insurance claims do not meet the conditions, the liability shall be borne separately according to the fault and legal provisions.

7. The guardian will be responsible and responsible for any damage to the facilities and equipment of the course/activity/project and the venue caused by injury to others.

8. Due to facility requirements and safety concerns, parents of students cannot accompany them during the holiday camp.

C. Refund & Credits in account

1. Students can apply for a 100% refund up to 7 days before the start of the residential holiday camp; Students can apply for an 80% refund 1-6 days before the start of the holiday camp.

2. If party B intends to withdraw from the camp on the day or after the camp starts, Tongli will deduct the actual expenses and costs incurred(2 suits + one T-shirt + one bag 300 RMB)and return the rest to the trainees in consideration of party A's previous work and investment.

3. If Party B cannot attend the camp due to the failure or cancellation of the camp due to Tong Li, Tong Li will refund all the fees.

4. In case of any of the following circumstances, Tongli has the right to cancel the accommodation holiday camp and not refund all the training camp fees paid by the trainees. At the same time, the student and his/her legal guardian shall bear relevant legal liabilities by themselves and compensate for the losses suffered by Tong Li or a third party

5. Party B's disobedience to the safety management of the training camp seriously affects the training camp activities or causes personal damage to others;

6. If party B's legal guardian or its client conceals from Party A that Party B has a physical condition or major operation that is not suitable for the training camp, such as asthma, heart disease, serious liver and kidney disease, severe allergy, mental illness, etc., major operation refers to the operation involving body, trunk, head and important internal organs.

D. Photographs and Privacy

1. SPORTSWORLD has the right to take photos or videos of the camp and the participants involved.

2. Such video materials may be used for company marketing or training courses. If you have any objection, please raise it before registration.

搜索：SPORTSWORLD童励
Contact us：400-005-0806
Opening Hours：10:00-18:00 (Mon - Fri）